Customer Relations Training

Customer Relations Training | Quan Delicacies

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ENGAGE, EMPOWER, EXCEL: Customer Relations Training at Quan Delicacies

The Rich Heritage of Quan Delicacies

Quan Delicacies is a beloved culinary institution in Bacolod City with a history that spans over 30 years. It was founded in the 1980s by the mother-and-daughter team Agnes Cuenca and Chole Cuenca-Chua. The business started with a treasured family recipe for puto, a traditional Filipino rice cake passed down from Chole’s great-grandmother, Mercedes Jalondoni. From this humble beginning, Quan has grown into a multi-branch enterprise known for its authentic native delicacies, including dinuguan, cassava cake, napoleones, and other beloved kakanin.

Today, Quan operates seven branches across Bacolod City, one in nearby Talisay City, and an outlet in Makati City. The company’s core competence lies in consistently delivering fresh, high-quality native delicacies that combine tradition with exceptional taste, earning the loyalty of customers both locally and beyond. The family’s dedication to quality and hospitality remains at the heart of Quan’s enduring success.

The Matriarch Agnes A. Cuenca, flanked by her children

Sisters, Chole Chua and Carla Cuenca

Family-Driven Operations

Beyond Agnes and Chole, the family’s commitment extends through the involvement of Chole’s sister, Carla Chua, who plays a vital role in Quan Delicacies’ daily operations. Carla’s hands-on management helps ensure smooth operations across the branches, maintaining the high standards that customers expect. This family collaboration strengthens the company’s ability to consistently deliver excellent products and services, making Quan a business and a true family legacy.

Chole Chua and Agnes Cuenca during the opening of Quan, Sum-ag Branch

The ENGAGE, EMPOWER, EXCEL Customer Relations Training | Quan Delicacies

In 2025, Quan Delicacies significantly enhanced its customer service by conducting two batches of the ENGAGE, EMPOWER, EXCELL: Strategies for Customer Relations training. This program was designed to equip staff with the skills and confidence to foster meaningful customer engagement, empower employees to take initiative, and uphold a culture of excellence in every customer interaction.

The training emphasized practical strategies for connecting authentically with customers, problem-solving on the spot, and maintaining the brand’s reputation for warmth and quality service. By investing in their people, Quan aims to ensure that every visit to their outlets is a memorable experience that reflects the company’s core values.

Strengthening Business with Advocacy and Sustainability

This year, Quan Delicacies focuses on business growth and deepens its commitment to social responsibility. The company has launched initiatives to support local farmers by sourcing ingredients directly from them, helping to uplift the local agricultural community. This partnership ensures that Quan’s products are made with fresh, locally sourced ingredients while contributing to farmers’ livelihoods.

In addition, Quan is preparing to introduce sustainable practices throughout its operations. These eco-friendly initiatives will further demonstrate the company’s dedication to environmental stewardship, align with modern consumer values, and help secure a sustainable future for the business and the community it serves.

Looking Ahead: Tradition Meets Innovation

With over three decades of experience, multiple thriving outlets, and a loyal customer base, Quan Delicacies continues to innovate while honoring its rich heritage. The ENGAGE, EMPOWER, EXCEL training program is a testament to their ongoing dedication to customer satisfaction and employee development.

Quan Delicacies is well-positioned to remain a leader in the Filipino culinary scene, supported by a strong family team, including Agnes, Chole, and Carla, and driven by a commitment to quality, community, and sustainability. Their blend of tradition and forward-thinking strategies promises a bright future for this iconic brand.

ABOUT THE TRAINER

Dr. Jojo Vito, a seasoned management consultant and educator with a PhD in Business Administration and over 30 years of experience in training and human resource management, conducted the training at Quan Delicacies. His tailored training programs can benefit companies looking to enhance their team’s skills and service culture. To learn more or book a session, don’t hesitate to contact Dr. Jojo Vito today.

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