Table of Contents
Negros Power Clarifies Bill Deposit Policy for Consumers
If you’re a consumer in Negros transitioning to Negros Electric and Power Corporation (Negros Power), understanding the bill deposit policy is important. Here’s what you need to know and how you can manage your bill deposit smoothly.
What Is a Bill Deposit and Why Is It Important?
According to Negros Power, the bill deposit is a mandatory requirement mandated by the Energy Regulatory Commission (ERC) for all electric distribution utilities in the Philippines. This deposit acts as a security measure, covering future electricity bills and helping ensure your electricity service is uninterrupted.
Think of it as a financial safeguard that helps maintain your power connection without sudden disruptions.
For New Negros Power Consumers
If you recently applied for an electricity connection with Negros Power, your bill deposit has already been included in the application and energization process. This means you’ve fulfilled this requirement upfront, and you may proceed to enjoy your power service with peace of mind.
What About Former CENECO Consumers?
If you are a former customer of the Central Negros Electric Cooperative (CENECO) and still have a bill deposit held by CENECO, you have the option to apply for a refund of that deposit.
-
This refund option is exclusively for those who had deposited their bill with CENECO before the transition.
-
Negros Power will assist you by coordinating with CENECO to process your refund.
-
Once approved, the refundable amount will be transferred directly to your current Negros Power account to keep everything seamless.
How to Apply for Your Bill Deposit Refund
Refunds are not automatic. Each case will be reviewed by CENECO to determine eligibility. Here’s how you can get started:
-
Visit any Negros Power office. Friendly staff are ready to guide you through the refund process.
-
You will be helped in filling out the necessary refund application form provided by CENECO.
-
Negros Power will then coordinate on your behalf with CENECO to follow up on your refund request.
This service is part of the Joint Venture Agreement (JVA) between Negros Power and CENECO, ensuring smooth customer service during this transition phase.
Final Tips: What You Should Do Next
-
If you still have concerns or questions, don’t hesitate to visit your nearest Negros Power office.
-
Keep your documents handy, including your Negros Power account details and any receipts or proof of your previous bill deposits with CENECO.
-
Regularly monitor communications from Negros Power for updates on billing, deposits, and other services.
Negros Power is committed to making this transition as easy as possible, providing clear information and dedicated support for all consumers. Your cooperation and understanding will ensure uninterrupted, reliable power service for your home or business.
If you need to pay your bill deposit or monthly bills conveniently, look out for the NEGROS Kolek centers in your barangay. These centers make payments simple and accessible, supporting you every step of the way.
For more detailed assistance, visit Negros Power’s official customer service portals or offices in Bacolod, Talisay, Silay, Bago, and Murcia.
This guide aims to empower you with useful information about your bill deposit and ensure you feel confident managing your electricity service with Negros Power.
MORE STORIES
- Cebu Pacific’s 8.8 Seat Sale: Fly for as Low as PHP 8
- Multi-Channel Campaign Planning & Media Relations
- Innovation Through Design Thinking
- Opportunities and Challenges of Entrepreneurship | Global World
- Talisay Coastal Cleanup | Negros Power Ignites Hope and Action
- Typhoon Crising: Negros Power’s Emergency Response
- Strategic Content Creation & Storytelling
- Starting a New Business: A Practical Guide for Beginners
- Foundations of Innovation Management
- Digital Marketing ,Public Relations | The Fundamentals
- Anti-Pilferage Drive | Negros Power Slashes System Losses
